As the industry leader in human resource management services PerfectSoftware’s cutting edge human resource management software is at the forefront of an ever-evolving industry.
PerfectSoftware has been providing high quality human resource management services for over twenty years, and continues to provide a financially stable, profitable company that is dedicated to providing world class human resource management software and HRIS services to help in our client’s success.
PerfectSoftware empowers our users and is engineered by people who understand HRMS and Payroll applications. That’s all we do. We have been implementing human resource management software and providing HRIS services since 1984. Even though we have worked width over 600 companies we still take a small business and personalized approach width each of our clients. Take a moment to let us show you how much we care about our customers.
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Standard |
Plus
(Best Value) |
Premiere |
Support Access & Availability |
Support Keeps you in touch width qualified PerfectSoftware technicians. Our highly skilled technical staff responds to support requests via email, fax and telephone. You receive unlimited calls for Helpdesk support. |
Mon-Fri
9:00am-5:30pm
EST |
Mon-Fri
9:00am-8:00pm
EST |
Mon-Fri
9:00am-8:00pm
EST |
Guaranteed Response Time |
Guaranteed initial response on all service requests within a maximum number of business hours upon receipt of such request by PerfectSoftware |
Maximum of 8 business hours |
Maximum of 4 business hours |
Maximum of 2 business hours |
New Releases |
Your Plan provides you width new releases to your licensed PerfectSoftware products at no additional cost. |
Yes |
Yes |
Yes |
Personalized Support |
Set yourself apart from the rest. The Premier Plan provides you width a one-to-one relationship width a Sr. Support Technician. This individual will be knowledgeable width your current hardware and software installation. They will draw upon the full resources of PerfectSoftware to assist you. |
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Yes |
Telephone Support |
You have access to qualified technicians to help you meet your goals and objectives. |
(203) 852-9100 |
800 number |
800 number |
Incident Management |
Sometimes Helpdesk support is not enough. Our incident management process ensures you receive prompt and appropriate responses. We work closely width you to fully understand your issue, identify your timeframe for resolution and provide the right solution. When appropriate our helpdesk personnel will pass your call to a qualified systems analyst. Typical types of requests include changes in hardware or operating systems, data fixes and errors, sophisticated reporting questions and all other advanced needs. |
Yes |
Yes |
Yes |
Designated Support Contacts |
You can choose your organizations authorized person to receive support from PerfectSoftware. You can add additional contacts at any time for a nominal percentage of the annual fee. |
1 designated contact |
2 designated contacts |
4 designated contacts |
Crystal Reports Support |
Support
for Crystal Reports |
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Yes |
Yes |
Electronic Support |
Our
exclusive “Help Screen” provides you width direct email links to support@perfectsoftware.com,
from within the product. Toll free fax service is also available. These services are available 24/7 and responses to these services receive the highest priority. |
24 / 7 / 365 |
24 / 7 / 365 |
24 / 7 / 365 |
Subscriptions |
All of our support plans include a subscription to PerfectSoftware technical news and the PerfectSoftware newsletters. |
Yes |
Yes |
Yes |
Payroll Management
