Support
PerfectSoftware has provided industry–leading human resource management software and services since 1984. Our service and support teams are dedicated to providing an unparalleled level of personalized service to clients, ensuring you gain a return on investment from your HR and Payroll Software.
| Standard | Plus | Premiere | ||
| Support Access & Availability | Our highly skilled technical staff are available and accessible for unlimited support requests via email, fax or telephone. | Mon-Fri 8:30am-5:30pm EST | Mon-Fri 8:30am-8:00pm EST | Mon-Fri 8:30am-8:00pm EST |
| Response Time | Initial response on all service requests upon receipt by PerfectSoftware. | 8 business hours | 4 business hours | 2 business hours |
| New Releases | Get the latest product enhancements and releases at no additional cost. | √ | √ | √ |
| Dedicated Support | Get a dedicated Support Technician to assist you who is knowledgeable with your account. | √ | ||
| Telephone Support | Access qualified technicians to help you resolve issues and meet your objectives. | (203) 852-9100 | 800 number | 800 number |
| Designated Support Contacts | Select the authorized personnel from your organization to receive support from PerfectSoftware. Add additional contacts at any time for a nominal fee. | 1 designated contact | 2 designated contacts | 4 designated contacts |
| Crystal Reports Support | Receive technical support for Crystal Reports. | √ | √ | |
| Online Support | Use direct email links from within the product to contact the PerfectSoftware support team. These services are available 24⁄7 and responses to these services receive the highest priority. | 24 ⁄ 7 ⁄ 365 | 24 ⁄ 7 ⁄ 365 | 24 ⁄ 7 ⁄ 365 |
